faq
Frequently Asked Questions
Here are answers to common questions about empty works and purchasing. For series-specific details, see Works. For current shops and event information, see Where to Buy and News.
purchase
Purchase & Sales
Where can I buy empty works?
empty works are available through online shops, permanent retail locations, and selected events. See Where to Buy for current options.
Can I buy online?
Yes. Current online shops are listed under Where to Buy — Online. Please check each shop for the latest stock and purchase conditions.
Can I see the works in person before buying?
There are opportunities to see them at permanent retail locations and events. See Where to Buy for permanent locations and News for limited-time events.
Where can I find upcoming event dates?
Upcoming dates and venues are announced in News and on our official social accounts.
works & fittings
Works & Fittings
Are options available besides pierced earrings?
Available accessory types vary by series. Please check the compatibility information on each Works detail page.
Can the fittings be changed?
Available changes depend on the work and how it is being sold. If you have a specific request, please check the sales listing or contact empty before purchasing.
Are all pieces in the same series exactly identical?
Each piece is handmade, so there may be slight differences in color, shape, or the appearance of motifs. Please also check the photos and description for the specific piece you are considering.
care
Care
How should I store my piece?
Keep it in a dry place away from direct sunlight, high temperatures, and humidity. Gently wiping it with a soft cloth after use can help keep it in good condition.
Is it okay if it gets wet?
Please avoid leaving water or perspiration on the piece. If it gets wet, gently blot away moisture without rubbing and allow it to dry fully before storage.
I am concerned about metal allergies.
Materials and fittings vary by piece. Please check the material information on the sales listing and contact us before purchasing if you have concerns. We cannot guarantee that a material will be allergy-free for every person.
aftercare
Repairs & Aftercare
Can a damaged piece be repaired?
Repair availability depends on the condition of the piece and the parts required. Please contact us with a photo of the piece and, if available, information about when and where it was purchased.
What should I do if I notice a problem soon after purchase?
Please first check the guidance provided by the shop where you purchased the piece, then contact empty as soon as practical. We will review the condition and advise you on the next step.
events & workshop
Events & Workshops
Do you hold workshops?
When workshops are scheduled, details are announced in News and on our official social accounts. Please check each announcement for the content, date, and participation details.
Is the selection the same at every event?
The selection may vary by venue and event. Please check the latest event announcement for details.
contact
Still have a question?
If your question is not covered above, please contact empty through our official social accounts. For questions about a specific piece, including the work name, purchase location, and a photo can help us check more smoothly.